Service Manager
Company: SONSRAY
Location: Santa Fe Springs
Posted on: February 27, 2026
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Job Description:
Job Description Job Description Job Title: Service Manager
Location: Santa Fe Springs Job Type: Full-Time Salary Range:
$90,000 to $105,000 salary About Sonsray: Sonsray moves mountains
for the construction, transportation, and agriculture industries.
We are the West Coast's largest Thermo King & CASE dealership,
offering sales, parts, service, rental, and leasing. We are
committed to fostering a supportive and dynamic work environment.
Why work here? At Sonsray, we value all employees, their
contributions, and most importantly, their ideas! We know that the
key to moving mountains is teamwork. This is what we offer our team
members: Medical coverage (PPO HSA options) Dental, Vision, and
Life insurance provided at no cost 401K with competitive employer
contributions 80 hours of annual vacation, increasing with years of
service Uniforms provided annually Annual boot voucher of $125.00
One full paid day off annually for community volunteer work
Birthday meal provided by Sonsray Privately owned and operated,
with decisions made based on core values rather than corporate
directives Annual Holiday Party, including covered airfare and
hotel for employees and a guest Emphasis on company growth and
employee development Open-door policy, fostering a collaborative
environment with active owner and management involvement Position
Summary: The Service Manager is responsible for the comprehensive
oversight of service operations, aiming to maximize return on
investment. This includes optimizing Service Department processes
to ensure exceptional internal and external customer satisfaction,
driving profitable service labor sales, maintaining rigorous
expense control, and effectively recruiting, developing, and
retaining high-caliber personnel. Financial and Strategic
Management: Develop and adhere to an annual service budget,
establishing realistic, attainable, and measurable profit goals
aligned with overall dealership financial and operational
objectives. Monitor and analyze key performance metrics on a
monthly basis to ensure departmental goals are achieved. Analyze
and interpret internal financial and operational reports to
identify areas for improvement and growth. Monitor warranty expense
and recovery rates to meet company objectives. Personnel and Talent
Management: Lead the recruitment and hiring processes for service
personnel, fostering a high-performing team. Develop and implement
individual development plans to cultivate and retain key talent
within the department. Coordinate talent acquisition efforts
through partnerships with local technical school programs. Schedule
and assign jobs and work areas to employees based on their skills,
knowledge, and experience. Conduct regular facility inspections,
safety meetings, and coordinate annual safety inspections to ensure
a safe working environment. Operational Excellence: Establish,
maintain, and rigorously adhere to a priority system for scheduling
all service work, encompassing both customer and internal
assignments. Ensure the timely and accurate completion and filing
of all manufacturer warranty and Product Improvement Program (PIP)
claims in accordance with manufacturer requirements. Verify that
the Service Department is equipped with the necessary tools and
service equipment, ensuring all assets are available and maintained
in optimal working condition. Collaborate with the Store Manager to
maintain the building and yard facilities, ensuring operational
efficiency and presentation. Coordinate dealership training
programs and customer clinics related to service offerings.
Customer and Business Development: Proactively introduce the
dealership's service and product lines to prospective customers
through cold calls and visits. Cultivate and nurture existing
customer relationships to ensure continued satisfaction and
business growth. Regularly engage in off-site activities, driving
to existing customer and prospective client locations to foster
relationships and secure business . Compliance and Safety: Minimum
5 years experience Comply with all road signs and operate company
vehicles within their prescribed limits and in consideration of
prevailing weather conditions. Adhere to all auto safety rules and
regulations while performing work assignments. Maintain a valid
Driver's License and be over 21 years of age to operate company
vehicles. Conduct oneself in a professional manner at all times,
both within and outside the dealership premises. Perform other
functions or duties as directed by management, consistent with the
overarching objectives of the dealership.
https://sonsray.com/about/sonsray -video-gallery/ Questions?
Contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830
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Keywords: SONSRAY, Huntington Beach , Service Manager, Sales , Santa Fe Springs, California
