Front Desk Agent
Company: Springhill Suites Huntington Beach
Location: Huntington Beach
Posted on: August 6, 2022
Job Description $200.00 Hiring bonus. We offer competitive
benefits including Medical, Dental, Vision, Life and 401k with
company match. Job Summary The Front Desk Agent is responsible for
checking guests in and out of the hotel quickly, efficiently and
courteously using the property management system; processing all
payments according to established hotel policies and requirements;
and providing information and customer service to guests and
visitors of the hotel. Responsibilities Welcomes guests in a
friendly, prompt and professional manner. Registers guests, issues
room keys, provides information on hotel services and room
location, and answers phones in prompt and courteous manner.
Up-sells rooms whenever possible to maximize hotel revenue.
Accurately processes all cash and credit card transactions in
accordance with established procedures, including but not limited
to posting all charges, completing cashier and other reports,
preparing deposit, and counting/securing assign bank. Issues,
controls and releases guest safe-deposit boxes. Communicates any
outstanding guest requests or issues to management that may require
additional monitoring or follow-up. Responds appropriately to guest
complaints. Make appropriate service recovery gestures in order to
ensure total guest satisfaction. Qualifications 1-2 years customer
service experience. Ability to stand for 8 hours Basic knowledge of
computers and software including ability to use e-mail, word
processing, spreadsheet software and hotel management system.
Benefits/Perks Excellent benefits include: Medical, dental, life,
PTO, and 401k with company match for full-time associates We offer
an excellent travel discount program. Opportunity to grow, we
promote from within Excel Hotel Group is a fully integrated
property ownership, management, and development company enjoying
exciting growth. We believe that our family-driven culture is the
backbone of our company.
Keywords: Springhill Suites Huntington Beach, Huntington Beach , Front Desk Agent, Sales , Huntington Beach, California
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