Customer Service Representative
Company: Nelson Connects
Location: Huntington Beach
Posted on: July 30, 2022
Job Description JOB SUMMARY: Receives and administers the
complete process of purchase orders and communicates with
appropriate internal departments for accurate order processing, to
ensure customer satisfaction. Relays pertinent order information to
customers. ESSENTIAL FUNCTIONS: 1. Receives and responds to
requests for price quotations, purchase orders, order changes,
adjustments, and cancellations directly from customers and
distributors. Achieves and maintains rapport with customers and
works to give them the best possible service. Including
transferring requests for special items to the Quotes Department.
2. Uses Navision operating system to retrieve customer information,
stock status information, the status of purchase orders, and to
make changes on customer purchase orders. 3. Handles the needs of
sales representatives and customers by designated territories. 4.
Checks with Accounts Receivable concerning credit status of
customer when necessary. 5. Maintains files of active orders and
posts activity such as change notices, scheduling changes, partial
shipments, and credit changes. 6. Prepares paperwork as indicated
during training, to be given to the department supervisor when
needed for credit or debit to be issued. 7. Handles government
orders as a backup when necessary. 8. Contacts customers or
customer representatives to ascertain data omitted on orders. 9.
Works with Manufacturing and Shipping to obtain schedule date for
specific orders and communicates this information to the customer.
10. Tracks orders to ensure that they are shipped according to
schedule. 11. Notifies supervisor or manager of any potential
safety hazards. 12. Performs other tasks and duties as assigned by
supervisor. EDUCATION BACKGROUND AND WORK EXPERIENCE: 1. High
school diploma or equivalent work experience. 2. Typing skills (40
WPM ) and some knowledge of data entry is necessary. Company
Description If you're looking for a new opportunity, the recruiting
and staffing experts at Nelson Connects can help. We work with
companies of all types and sizes in California and beyond. We help
people like you find exciting roles with employers ranging from
Fortune 100, government, and nonprofit organizations to local
businesses, industry leaders, and the most agile start-ups. Using
our personalized approach, commitment to transparency, and superior
service, we collaborate closely with every candidate so you can
achieve your version of success. Contact us today to get started.
Our purpose is your success Nelson Connects is an EEO Employer:
Race, Religion, Color, National Origin, Citizenship, Sex, Sexual
Orientation, Gender Identity, Age, Disability, Ancestry, Veteran
Status, Genetic Information, Service in the Uniformed Services, or
any other classification protected by law.
Keywords: Nelson Connects, Huntington Beach , Customer Service Representative, Sales , Huntington Beach, California
Didn't find what you're looking for? Search again!