Int'l Sales Support Coordinator
Company: Cambro Manufacturing Company
Location: Huntington Beach
Posted on: January 13, 2022
The International Sales Support Coordinator will act as the primary
point-of contact for assigned customer accounts worldwide, manage
customer's orders from start to finish, process and expedite orders
received by email or customer web and assist and support
International Sales Managers in business development worldwide.
The International Sales Support Coordinator is expected to
consistently provide excellent customer service to customers as
well as represent customer needs and work toward department's goal.
Consistently demonstrates ability to successfully handle problems
whenever challenges or concerns arise.
ESSENTIAL JOB FUNCTIONS
Handles daily order processing, keeping track on samples,
replacement, customized and show orders department.
Monitors production status to facilitate order flow and expedition
Obtains international freight quotations for door-to-door or
door-to-port shipments, air or ocean, when requested by
Builds and arranges container and air shipments, works with freight
forwarders to maximize efficiencies while lowering costs and
Prepares and verifies export documentation for each shipment to
meet customs requirements, packing declarations and compliance with
U.S. and overseas countries regulations.
Understands the language of International Business, including
Letter of Credit, Proforma, CAD's (Cash Against Documents),
Certificate of Origin and Export freight terms.
Understands compliance requirements of the International Markets
and potential impact to our customer.
Responds to customer requests and inquiries, communicates with
customers on status of orders, productions delays, provides updates
and ship dates in timely manner.
Ensures that customer's issues are dealt with in an efficient
manner, informing Supervisor of any problem or delay that may
Identifies opportunities for improvement and corrective action
plans to eliminate costs from occurring in the future.
Supports and participates in the Management Operating System to
drive on-time performance, manage customer expectations and improve
customer satisfaction and growth opportunities.
Follows established processes and priorities, expected to evaluate
and respond to new situations requiring immediate attention.
Works with Sales Managers and other key members on customer
projects that require different handling and special attention.
Helps International Sales Managers with understanding company
policies, order and shipping procedures.
Assists International Sales Team with various functions as setting
up new accounts, updating customer files as necessary, providing
customer quotes and verifying customer pricing.
Assists Regional Sales Managers with coordination and facilitation
of international trade show orders and ensures delivery on
Provides and assists sales managers with creating sales and product
reports when needed.
Works closely with Production/Planning Departments to ensure
production schedules are met to satisfy customers required delivery
Works with Quality Department and follows up on outstanding
credits, returns and warranty issues.
Facilitates requests for pricing and quotes between Sales Manager,
the customer and the pricing group.
Works with accounting to help resolve credit, invoice issues and
account status issues
Participates in weekly department MOS meetings.
Helps to train new staff on customer accounts and department
Participates in ongoing training programs and new product
Supports Cambro Sales Managers and Sales Reps abroad and works
closely with VP of International Sales to help to accomplish
Works well with colleagues at all levels and consistently
contributes to a positive work environment.
Must remain flexible and open to possible schedule changes in order
to meet business needs.
Other duties as needed or required.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
Sitting, walking, standing, bending at the neck, bending at the
waist, repetitive use of hands, carrying/lifting up to 10 lbs.
Face covering (mask) in accordance with company policy.
The requirements listed below are representative of the knowledge,
skill, and/or ability required. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
To perform this job successfully, an individual must be able to
work with management, customers and distributors, and requires a
complete focus on customer service.
Bachelor's degree or equivalent and/or training; or equivalent
combination of education and experience.
Basic knowledge of Import and Export Compliance Laws, Incoterms and
Harmonized Tariff Codes.
Knowledge of metric system, foreign currencies.
Proficiency in English.
Excellent verbal and written skills for telephone and email
Ability to effectively present information in one-on-one and small
group situations to customers, clients, and other employees of the
Ability to apply common sense understanding to carry out
instructions furnished in written or oral, form.
Computer skills/proficiency in MS Word, Excel, Microsoft
Must have ability to prioritize and juggle multiple tasks and
excellent follow through and follow-up on work assignments.
High degree of initiative, enthusiasm and decision-making
Ability to create strong relationships with customer accounts
Superior attention to detail, ability to communicate effectively
with various cultures and co-workers.
Strong organizational and analytical abilities are necessary
Ability to work well independently with minimal supervision, as
well as part of the team
The ability to handle multiple, rapidly changing and conflicting
priorities with an attention to detail.
Must be results focused and oriented toward accomplishment of team
and company goals.
Salesforce and AS400 experience a plus
Second language a plus .
CAMBRO is proud to be an equal opportunity workplace. All qualified
applicants will receive consideration for employment without regard
to and will not be discriminated against based upon race, color,
religion, national origin, gender, sexual orientation, gender
identity, age, physical or mental disability, genetic information,
military or veteran status, or other characteristics protected by
Keywords: Cambro Manufacturing Company, Huntington Beach , Int'l Sales Support Coordinator, Sales , Huntington Beach, California
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