SALES OPERATIONS COORDINATOR

Company: Boardriders
Location: Huntington Beach
Posted on: January 9, 2021

Job Description:

Requisition Number: 46123City: Huntington BeachDepartment: SalesSALES OPERATIONS COORDINATORCOMPANY OVERVIEW:Boardriders, Inc., is the world's leading action sports and lifestyle company that designs, produces and distributes branded apparel, footwear and accessories for Boardriders around the world. The Company's apparel and footwear brands, represent a casual lifestyle for young-minded people who are inspired by a passion for outdoor and action sports. The Company's Quiksilver, Billabong, Roxy, DC Shoes, RVCA, Element, VonZipper and Honolua Surf Company brands have authentic roots and heritage in surf, snow and skate. With approximately 10,000 team members globally, the Company's products are sold in more than 110 countries in a wide range of distribution, including surf shops, skate shops, snow shops, its proprietary Boardriders stores and other Company-owned retail stores, select department stores and through various ecommerce channels.Boardriders is an Equal Opportunity and Affirmative Action Employer including: Minorities/Women/Individuals with Disabilities/Protected VeteransSUMMARY:At Boardriders our lifestyle is about finding positives, getting stoked, keeping the high. There's an infectious youthful attitude that draws us to the ocean and makes us surf down mountains. It's a spirit and approach to life that is always fun first.We're recruiting to share that spirit.The Sales Operations team is responsible for providing the highest level of service to sales management, sales representatives, and wholesale customers to achieve company sales goals. As a Sales Operations Coordinator, your mission is to deliver Quiksilver, ROXY, and DC Shoes products in-full and on-time to a group of assigned key accounts.We're looking for the best talent to take our business to the next level. If you're passionate about sales, service, mountains, and waves - apply to join our team.RESPONSIBILITIES:

• Monitor and maintain orders for assigned group of sales representatives and customers
• Become a subject matter expert for your territory and advocate for your accounts
• Eager to learn all product lines, assortments, and key styles
• Responsible for anticipating and preventing issues that impact customer satisfaction
• Standard Sales Support Tasks (including, but not limited to): data entry for manual orders, order maintenance, order status updates, and ad-hoc reporting
• Connect with Sales Management and Sales Representatives daily to resolve outstanding requests - never down time
• Monitor and respond to all direct phone or email requests from customers within 24 hours
• Follow policies and procedures to guarantee that customers are notified of all issues/risks related to orders at least 45 days before the requested delivery dates
• Build sales tools and provide product recommendations based on ATP (Inventory Available-To-Promise)
• Identify sales opportunities within territory and build plan to meet replenishment goals
• Responsible for understanding all customer EDI, VAS, and compliance requirements
• Collaborate with the Accounting department to monitor and resolve credit issues
• Create cases in SalesForce.com to resolve issues and work closely with Sales Management on necessary approvals for customer requests
• Work closely with other Specialty and Key Account Sales Operations Coordinators to help the team balance workloadsREQUIRED EXPERIENCE:
  • 3 + years retail and/or customer service experience
  • Microsoft Office required; MS Excel proficiency required
  • Experience supporting EDI customers preferred
  • SAP experience preferred
  • SalesForce.com experience preferred
  • Must be organized, detailed oriented and able to multi-task
  • Self-starter with positive outlook
  • Must enjoy a fast paced environment with many demands

Keywords: Boardriders, Huntington Beach , SALES OPERATIONS COORDINATOR, Sales , Huntington Beach, California