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Auto Damage Estimator/Appraiser

Company: Caliber Collision
Location: Huntington Beach
Posted on: January 8, 2022

Job Description:

Service Center
Garden Grove
Job Summary
Provides World Class Customer Service Experience to all Caliber customers on the phone, in person and throughout the entire repair process. Serves as the primary point of contact for the customer throughout the repair process from the point of drop-off through the delivery of the completed vehicle. Responsible for coordinating communications with all other (internal & external) stakeholders for the repair

Essential Job Duties
Estimate all drive-in appointments as well as "walk in" customers and complete repair plans
Complete process review with customer
Repair Orders: All files are opened with BAR (CA) and DRP compliance, including obtaining proper authorizations
Check in vehicle upon drop of with customer
Prepare and complete proper paperwork for final customer packet prior to vehicle delivery (DRP, final invoice)
Post repair plan documentation (Autowatch)
Provide post repair plan communication including all vehicle status updates
Total loss administration
Perform other related duties as assigned for the purpose of ensuring a world class customer service experience
Final QC, including test drive
Deliver vehicle to customer upon completion
Comply with all Caliber safety rules, guidelines and standards
Perform other related duties as assigned including, but not limited to washing cars, cleaning the shop, assisting other teammates, etc.
Must be at least 18 years of age
Must have a valid driver's license and be eligible for coverage under company insurance policy
Ability to effectively communicate with others - verbal and written
Working estimating knowledge, including systems
Strong sales orientation
Organization and multi-tasking skills, good time management and the ability to adapt easily to fast-paced environment
Personable, friendly demeanor with "World Class" customer service approach
Well groomed, professional appearance

Physical Requirements / Working Conditions
Position is based in a normal shop environment. Daily activity may consist of: physical activity such as reaching below and above shoulder level, kneeling, bending, squatting and stooping to inspect repairs, lifting and carrying objects over 50 pounds as well as sitting and standing for extended periods of time during the estimating and disassembly process. The working environment consists of; exposure to fumes, chemicals and dust, along with high levels of noise and subjectivity to weather conditions both inside and outside. In addition, a regular exposure to work near mechanical parts. Caliber emphasizes a mandatory requirement to wear protective equipment when necessary. Visual acuity to determine the accuracy and thoroughness of the work assigned is a must.


Keywords: Caliber Collision, Huntington Beach , Auto Damage Estimator/Appraiser, Professions , Huntington Beach, California

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