Advocate Patient Services II (Open to work all shifts)

Company: AltaMed
Location: Huntington Beach
Posted on: March 16, 2023

Job Description:

Functions as an AltaMed ambassador, is welcoming and attentive to the needs of all patients and creates a positive front office patient experience by managing expectations while demonstrating compassion and respect. Also functions as a member of the health care team by assisting in the delivery of patient-focused care by demonstrating excellent communication and problem solving skills.

• Responsible for greeting and verifying the purpose for the patient's visit in order to determine patient priority.
• Responsible for inputting all information into AltaMed's practice management system.
• Responsible for verifying eligibility as well as performing financial screenings.
• Responsible for monitoring patient wait times and proactively communicating with patients regarding their status during the visit.
• Responsible for scheduling appointments.
• Responsible for reviewing and preparing charts in advance of the visit.
• Responsible for telephone management and ensuring that all calls are answered and resolved as expected.
• Responsible for communicating with the patient care team, which can include but is not limited to the medical assistants, providers and other team members to ensure that the patient experiences a seamless transition between hand-offs and to ensure all patient needs are met.
• Responsible for the collection of patient co-pays and payments, as well as the daily reconciliation of their collections.
• Responsible for monitoring waiting rooms and ensures that waiting areas are kept clean.
• Perform other related duties as assigned.
  
• High School diploma or equivalent required.
• Minimum of 1 year experience required as a customer service agent, greeter, or receptionist-type role; 1 - - 2 years preferred.
• CPR/First Aid certificate required.
• Bi-lingual English/Spanish/Mandarin/Cantonese strongly preferred.

Keywords: AltaMed, Huntington Beach , Advocate Patient Services II (Open to work all shifts), Other , Huntington Beach, California