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Lead, Virtual Guest Engagement-1

Company: Living Spaces
Location: Huntington Beach
Posted on: November 18, 2022

Job Description:

Current Living Spaces Employees: Please apply via your internal Workday Account.At Living Spaces, we take pride in being an environment that cultivates the best in our Team Members. From our corporate office in La Mirada, to our Distribution Centers, Manufacturing, Guest Services, Transportation, to any of our retail stores in the United States, you'll find Team Members who have started and grown their careers at Living Spaces. We are a company driven by our core values of humility & respect, passion, innovation, speed & simplicity, fanatic discipline, social responsibility, coupled with the desire to provide our guests with the best possible experience they can have while furnishing their space.We continuously strive to find dedicated, innovative, driven, enterprising Team Members to help drive our corporate vision - to be the best furniture retailer in the country. If you possess these skills, we invite you to join the journey at Living Spaces.Position Summary The primary role of the Virtual Guest Engagement Lead is to support the Chat Leader in their effort to teach, train, and develop Chatters across the organization and help them become proficient in the virtual guest engagement model. This will enable their team to exceed targeted sales and guest services metrics and help drive the in store Digital Experience.Position Description Essential Duties and Responsibilities include the following. Other duties may be assigned.

  • Maintain a primary focus on demonstrating proper virtual guest engagement model behaviors, observing the behaviors of their team members, and achieving their own proficiently though Retail Chat Metrics
  • Act as a single point of contact to assist with Guest Escalations within In-store chat teams
  • Assist Chatters with handling Chat Engagements Correctly (i.e. Handoffs, Snoozing, etc.)
  • Assists with Operational Tasks (Discounts, Exchanges, etc.)
  • Assists with Sales Partnerships (Overcoming objections)
  • Update Omni SharePoint/Yammer (Highlight Top Performers)
  • Completes Chat Store - Schedule
  • Document Chat Behaviors - Submit to Appropriate Store for Chat Leaders to review
  • Performs Weekly Mystery Shops to identify behavioral opportunities
  • Will require partnership with Guest Services, Distribution Center, and other Retail locations.
  • Ability to work weekends and most holidays
  • Able to work in a fast-paced environmentQualifications Education/Experience: High School Diploma or GED equivalent. 5 years of retail experience in a direct customer interactive environment required. Big Box experience is preferred. Equivalent combination of education and experience will be considered.Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs.Equal Opportunity EmployerIt is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person's race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.E-VerifyLiving Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Keywords: Living Spaces, Huntington Beach , Lead, Virtual Guest Engagement-1, Other , Huntington Beach, California

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