Guest Services Coordinator
Company: The Waterfront Beach Resort
Location: Huntington Beach
Posted on: June 19, 2022
Seeking a highly skilled and effective Guest Services
Coordinator to join our team!
Responsible for acting as an ambassador of the resort by providing
special assistance and information, confirming reservations,
fielding all incoming calls.
Answer the telephone and greet prospective guests in a friendly
manner using clear, verbal English communication. Listen to callers
to understand inquires and requests. Promptly provide accurate
information regarding availability, amenities, transportation,
rate, etc. Promote Waterfront marketing programs. Create and assign
reservations based on guests preferences and availability. Requires
sitting for long periods of time in a confined space and in close
proximity to other associates to continuously perform essential
Read, retrieve, communicate and verify reservation information
including confirmation number to caller or email inquiry. Input and
retrieve data with routine difficulty using computer reservation
systems and utilizing codes for efficiency. Requires English
writing skills in case that manual documentation of reservations is
Arranges and confirms recreation, business and dining activities
both inside and outside the resort.
Responds to guest complaints, conducts research to develop the most
effective solutions and negotiates results. Listens and assists in
resolving problems such as price conflicts, insufficient heating or
air conditioning, etc. Remains calm and alert especially during
emergency situations and heavy resort activity.
Properly handles all incoming urgent matters or emergencies for the
guests and resort. Works with resort management and / or security
in order to calmly direct appropriate action. Appropriately
documents all emergencies.
Associated topics: alley, beach, bellstand attendant, concierge,
door, gallery, guest, kings, lobby, luggage attendant
Keywords: The Waterfront Beach Resort, Huntington Beach , Guest Services Coordinator, Other , Huntington Beach, California
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