Guest Services Coordinator

Company: The Waterfront Beach Resort
Location: Huntington Beach
Posted on: June 19, 2022

Job Description:

Seeking a highly skilled and effective Guest Services Coordinator to join our team!

Responsible for acting as an ambassador of the resort by providing special assistance and information, confirming reservations, fielding all incoming calls.

Responsibilities Include:

Answer the telephone and greet prospective guests in a friendly manner using clear, verbal English communication. Listen to callers to understand inquires and requests. Promptly provide accurate information regarding availability, amenities, transportation, rate, etc. Promote Waterfront marketing programs. Create and assign reservations based on guests preferences and availability. Requires sitting for long periods of time in a confined space and in close proximity to other associates to continuously perform essential functions.

Read, retrieve, communicate and verify reservation information including confirmation number to caller or email inquiry. Input and retrieve data with routine difficulty using computer reservation systems and utilizing codes for efficiency. Requires English writing skills in case that manual documentation of reservations is required.

Arranges and confirms recreation, business and dining activities both inside and outside the resort.

Responds to guest complaints, conducts research to develop the most effective solutions and negotiates results. Listens and assists in resolving problems such as price conflicts, insufficient heating or air conditioning, etc. Remains calm and alert especially during emergency situations and heavy resort activity.

Properly handles all incoming urgent matters or emergencies for the guests and resort. Works with resort management and / or security in order to calmly direct appropriate action. Appropriately documents all emergencies.
Associated topics: alley, beach, bellstand attendant, concierge, door, gallery, guest, kings, lobby, luggage attendant

Keywords: The Waterfront Beach Resort, Huntington Beach , Guest Services Coordinator, Other , Huntington Beach, California