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Henry's Wine Bar Host

Company: The Waterfront
Location: Huntington Beach
Posted on: November 15, 2021

Job Description:

Seeking a highly skilled, energetic, motivated, guest service driven Host to join our Henry's Uncorked team!
Greeting and escorting guests to tables in the restaurant, monitoring the restaurant and all staff, maintaining a courteous and efficient operation of the patio to ensure guest satisfaction. Creating floor plans and identifying VIP guests as well as controlling the flow of the wine bar patio.
Responsibilities Include:
Meet and greet guests as they arrive, offer choice of seating, then escort them to their table and present menu.
Read, maintain and make daily entries in the logbook to coordinate communication between shifts and management.
Maintain proper set-up of patio. Assign stations to service staff.
Conduct daily "roll call meetings" to keep staff informed of current promotions, daily specials, guest comments, daily events and pertinent memos.
Receive, record and make any necessary arrangements for reservations and special functions in the restaurant.
Perform opening and closing duties. Assist others with side work to include cleaning, stocking, and folding napkins.
Perform other duties as requested, such as carrying silverware throughout restaurant, refilling guests' cups as requested, handling special guest requests, and ensuring guest satisfaction.
Maintain an open line of communication between guests, management, and staff.
Attend required meetings.
Requirements:
Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations.
Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials.
Ability to speak the English language sufficient to conduct small employee meetings to impart new information.
Ability to remember, recite and promote the variety of menu items.
Ability to move throughout a crowded room to seat guests.
Ability to effectively deal with guest complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the guests and providing positive and proactive solutions.
Position will be required to work a varied schedule that may include evenings/nights, weekends and holidays.
High school graduate or equivalent required. Restaurant greeter experience preferred. OpenTable experience is a plus. Food Service Sanitation Certification. CPR / 1st Aid certification preferred. Interested applicants, please submit your resume.

Keywords: The Waterfront, Huntington Beach , Henry's Wine Bar Host, Other , Huntington Beach, California

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