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Company: United Asset Management LLC
Location: Huntington Beach
Posted on: November 12, 2021

Job Description:

Responsible for outreach to borrowers/customers regarding their loans and obtain payments, commitment agreements, or establish repayment plans. Act as a liaison between the creditor and customer and effectively manage mortgage loans. Ensure that all collection calls are properly notated while adhering to state and federal debt collection laws alongside company policies and procedures.Duties and Responsibilities:

  • Handle both inbound and outbound calls from borrowers or authorized third-parties.
    • Through telephone outreach, counsel customers with delinquent mortgage payments with the end goal of bringing the customer current & providing guidance to customers with current mortgages
      • Demonstrate positivity, courtesy, and helpfulness when working with homeowners
        • Perform Welcome Calls on newly acquired loans
          • Consistently display professionalism through SMS and Email outreach
            • Document and Update information into Excel or Google Sheets
              • Conduct Skip tracing to locate borrowers
                • Adhere to company policies and procedures
                  • Performs other duties as assigned by management
                    • Effectively manage a portfolio of delinquent mortgage accountsEssential Knowledge & Skills:
                      • Excellent Customer Service Phone Skills
                        • Must have excellent communication (both oral and written) and interpersonal relationship skills
                          • Time Management
                            • Knowledge of FDCPA, and Mortgage Servicing tendencies
                              • Bilingual: Spanish preferredEducation And/Or Experience:
                                • High School Diploma Required
                                  • Collections Experience preferred
                                    • Mortgage Servicing ExperienceMachines, Office Equipment & Software
                                      • Exposure to Microsoft Office Applications
                                        • Windows-based PC experience preferred
                                          • Knowledge of Phone SystemsJob Types: Full-time, Part-timePay: Up to $20.00 per hourBenefits:
                                            • Flexible schedule
                                            • Health insurance
                                            • Paid trainingPhysical Setting:
                                              • Call centerSchedule:
                                                • Monday to Friday
                                                • Weekend availabilitySupplemental Pay:
                                                  • Bonus payCOVID-19 considerations:Daily office cleaning, walk through cleaning/sanitation. Mask/Hand Sanitizer Provided.Ability to commute/relocate:
                                                    • Huntington Beach, CA: Reliably commute or planning to relocate before starting work (Preferred)Education:
                                                      • High school or equivalent (Preferred)Experience:
                                                        • Microsoft Excel: 1 year (Preferred)
                                                        • Customer service: 1 year (Required)Language:
                                                          • Spanish (Preferred)Work Location: One location

Keywords: United Asset Management LLC, Huntington Beach , Collector, Other , Huntington Beach, California

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