3PL & Kit Fulfillment Supervisor

Company: MD Tox Laboratory
Location: Santa Ana
Posted on: January 21, 2026

Job Description:

Job Description Job Description Kitting & Logistics Operations Supervisor (Hands?On) Location: Irvine, CA (on?site) | Full?time Compensation: $55,000–$65,000 About IHD Labs (DaaS Division) IHD’s Diagnostics?as?a?Service (DaaS) program supports at?home self?collection testing for white?label partners. Our Kitting & Logistics team oversees assembly of at?home self?collection test kits and supply?chain fulfillment (shipping/tracking) for both bulk order partner programs (B2B2C/B2B2B2C) and direct?to?consumer shipments. Role overview You’ll run a small, high?impact operation (3–5 associates) and split your day between floor leadership and hands?on work. You’ll also own daily order planning in ShipStation, label/IFU printing, basic purchasing tied to cycle counts, exception outreach to partners, and monthly kit billing prep—keeping quality, safety, and throughput tight. What you’ll do Plan and run the day Review ShipStation orders each morning; set the build/ship plan, assign stations, and clear roadblocks. Work on the line (pick/kit/QC/pack/ship) to hit daily targets and cover spikes. Kitting, labeling, and documentation Build convenience kits (components, IFUs, return mailers) per program BOM/version. Print and apply registration codes, SKU labels, custom/partner labels (e.g., patient/source, bulk?fulfillment labels), and A4 IFUs. Generate lot numbers and registration codes; maintain batch records and kit counts by SKU. Perform QC on every assembly batch; document results and corrective actions. Fulfillment and exception handling Ship bulk (carton/pallet) and DTC parcels; create carrier labels and confirm address data. Monitor exceptions (e.g., invalid addresses, returns); conduct timely outreach to partners and coordinate internal escalation (e.g., Regulatory/QA or Client Success) as needed. Support bulk kit requests, including bulk label generation and special pack?outs. Inventory, receiving, and purchasing Receive inventory with paperwork; affix approval stickers and record lots/expirations. Own inventory cycle counts; reconcile variances and keep storage areas audit?ready (5S). Use cycle?count data to place timely purchase orders and manage min/max levels; communicate vendor holds and lead?time risks with clear mitigation options. Systems and workflow improvement Troubleshoot and optimize ShipStation workflows; liaise with vendor support to unlock simpler, faster steps for kitting and shipping. Keep label printers, scanners, scales, heat sealers, and tape machines in working order; coordinate service. Client and cross?functional coordination Respond to partner shipping inquiries; provide order status and resolution ETAs. Keep assembly records “update?ready” for new partner onboarding or program changes. Maintain a simple forecasting workbook/“assembly calculator” to translate monthly partner volumes into weekly/daily build plans. Support billing and reconciliation Track kits built/shipped by program; reconcile counts against logs and carrier data. Prepare monthly kit fulfillment reports and hand off clean, review?ready numbers to Finance for billing. Team leadership Schedule, train, and coach 3–5 associates; maintain safety, time/attendance, and cross?training. Reinforce standard work to reduce errors and single?point dependencies. What you bring 2 years in hands?on fulfillment, kitting, light manufacturing, or assembly operations. 1–2 years leading a small team or shift (lead/senior/assistant supervisor). Working knowledge of ShipStation (or similar shipping platform) and barcode/label printing. Comfort with Google Sheets/Excel for counts, simple dashboards, and reconciliations (filters, pivots, lookups). Experience with inventory receiving, cycle counting, PO creation, and vendor communication. Clear documentation habits (lots, versions, labels, approvals) and strong QC attention to detail. Ability to stand most of the day and lift up to 40–50 lbs safely. Nice?to?have: diagnostics/healthcare kitting; SOPs, GDP, 5S/Lean; UPS/FedEx/USPS portals; bilingual English/Spanish; basic familiarity with PHI/PII handling (HIPAA training provided). How we’ll measure success On?time ship rate (bulk and DTC) ? 98% Order accuracy ? 99.5% (items, labels, inserts) Inventory accuracy ? 98% with clean cycle counts Address/exception resolution within 1 business day; re?ship/defect rate ? 0.5% Forecast adherence (weekly builds vs. plan) within ±10% absent supply constraints Month?end kit billing package delivered complete and on time to Finance Schedule Monday–Friday standard hours with occasional overtime during launches or seasonal peaks. Reporting line Reports to the Sr. Manager, Kitting & Logistics Operations. Work environment Clean kitting/fulfillment area (not a wet lab). Follows SOPs, GDP, 5S, and safe handling of labeled kit materials and PII/PHI. Equal Opportunity IHD Labs is an equal opportunity employer. We welcome applicants from all backgrounds and experiences.

Keywords: MD Tox Laboratory, Huntington Beach , 3PL & Kit Fulfillment Supervisor, Logistics, Transportation & Drivers , Santa Ana, California