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Technical Support Engineer

Company: Jobot
Location: Huntington Beach
Posted on: January 8, 2022

Job Description:

Top company to work for!! Great benefits!

This Jobot Job is hosted by Lindsey Perea

Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume.

Salary $65,000 - $75,000 per year

A Bit About Us

Join a top manufacturing company based in Huntington Beach! The company has quickly been growing due to new product releases and is looking to add a Technical Support Engineer! The Technical Support Specialist is responsible for responding to and resolving clients' technical issues in a timely, efficient, professional manner. Responsibilities also include documenting all issues, Technical troubleshooting, providing root cause analysis and resolution.

Why join us?

Top benefits

Health coverage + Dental Vision

401k with 8% match

Annual bonus

On site gym

Catered lunches

Job Details

Essential Job Functions

The identification of Essential Job Functions does not display an exhaustive list of all duties that may be assigned to this position, nor does it restrict the related work that may be assigned to this position.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Maintain existing customer relationships
  • Provide first level troubleshooting and resolve issues over the phone or through e-mail communications
  • Communicate effectively with clients to determine root cause and appropriate course of action
  • Develop customer knowledge by providing technical information and training
  • Consult with engineers and other professional and technical personnel on product capabilities
  • Maintain close coordination with Sales team, engineering, manufacturing and technical staff
  • Perform other duties and responsibilities as requested or assigned
  • Comply with all Company policies
    Minimum Experience/Training/Education
    • BS in Engineering required
    • 1-2 years work experience working in Engineering or Technical Support
    • Proficient in Microsoft Office
      Preferred Additional Experience/Training/Education
      • Knowledge and/or experience in industrial controls & equipment
      • Proficient in ticketing systems
      • Strong familiarity with using CRMs like Zendesk or Freshdesk.
      • 2-3 years work experience working in Engineering or Technical Support
        • In-depth Mechanical, Fluid Mechanics, and Electrical engineering knowledge
        • Exceptional analytical and problem-solving skills
          Interested in hearing more? Easy Apply now by clicking the "Apply" button.

Keywords: Jobot, Huntington Beach , Technical Support Engineer, IT / Software / Systems , Huntington Beach, California

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