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Senior Customer Experience Trainer

Company: VirtualVocations
Location: Huntington Beach
Posted on: September 17, 2023

Job Description:

A company is looking for a Senior CX Trainer for their Customer Support department.
Key Responsibilities:

Deliver customer service training programs to new hires and existing employees
Maintain knowledge of customer service protocols, policies, and techniques
Monitor employee progress and evaluate training program effectiveness

Required Qualifications:

Minimum of 5 years of experience as a trainer delivering service and/or technical training
Experience with instructional techniques and delivery methods for engaging and effective training
Strong knowledge of customer service operations or technical support systems
Proficiency with Learning Management Systems and e-learning platforms
Strong organizational and project management skills

Keywords: VirtualVocations, Huntington Beach , Senior Customer Experience Trainer, Human Resources , Huntington Beach, California

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