Customer Service Representative - Work From Home Opportunity

Company: VXI Global Solutions
Location: Huntington Beach
Posted on: March 9, 2023

Job Description:

Job Description:

Customer Service Representative\n VXI is guided by our Values:Excellence, Integrity, Teamwork, Agility and Inventiveness.\n Make someone happy. We aren't just a contact center; we are heroes that save the day! When our customers need us, we're there! And your desire to help, along with your polished customer service and communication skills, are what will make them raving fans. If you've got schedule flexibility, a winning attitude, and great customer care experience, we want to talk to you. It might just land you a job and make YOU happy, too.\n Overview\n Now Hiring Customer Service Representatives Immediately! \n\nFull-Time Positions\nMust be flexible for shifts from 5 am - 12 am\n\n VXI is guided by our Values: Excellence, Integrity, Teamwork, Agility, and Inventiveness.\n Job Summary\n Provide customer support to consumers via telephone. Handle customer inquiries and resolve simple and basic support issues, such as balance/benefit inquires, card replacements, general use questions andPIN queries. Will need to understand and differentiate when a question is appropriate for customer service and/or referral to the applicable state agency(s).\n General Duties & Responsibilities\n\nProvides customer support by phone, to consumers. Serves as a primary contact for inbound customer issues.\nProcesses a high volume of consumer inquiries and services and resolves a targeted percentage of those inquiries.\nTroubleshoots customer problems identifies the root cause of the problem and uses tools and resources appropriately to determine how to resolve customer problems.\nWhen unable to resolve problems in a reasonable amount of time, will escalate to the appropriate resource.\nTracks and documents inbound support requests and ensure proper notation of customer problems or issues.\nMeets standards of job, such as quality standards, adherence to schedule and average handle time.\nMay provide guidance and/or mentoring to less experienced Customer Service Associates - Consumer.\nOther related duties assigned as needed.\n\n Requirements\n\nHigh school diploma or GED.\nMust be able to pass a background check and drug screen. We'll review 7-year history.\nFull-Time position up to 40 hours per week.\nFlexible working schedule.\nExemplary Attendance Records with Previous Employers.\nExcellent typing skills - 25 wpm.\n\n General Knowledge, Skills & Abilities\n\nKnowledge of the company's products, services, and business operations to enable resolution of customer inquiries\nExcellent customer service skills that build high levels of customer satisfaction\nExcellent verbal and written communication skills\nComputer navigation and operation skills\nDemonstrates effective people skills and sensitivities when dealing with others\nAbility to work both independently and in a team environment\n\n You'll Receive\n --- Competitive Salary\n --- Health Insurance (Medical, Dental, Vision)\n --- Fun Work Environment\n --- Abundant Advancement Opportunities\n ---

Keywords: VXI Global Solutions, Huntington Beach , Customer Service Representative - Work From Home Opportunity, Hospitality & Tourism , Huntington Beach, California