Director of Rooms
Company: Pasea Hotel & Spa
Location: Huntington Beach
Posted on: September 17, 2022
Position Summary: Responsible for providing strategic direction
and managing the entire Rooms Division to ensure smooth operation
of all systems and services required to meet Company standards to
provide outstanding guest service and financial profitability.
Areas of responsibility may typically include Front Office,
Concierge, Housekeeping, Floral, VIP Services, Laundry, Security
and Engineering. Builds and manages teams effectively.
Primary Responsibilities/Essential Functions:
1.Provides guidance and direction to ensure overall departmental
success. Manages subordinate managers/supervisors in all assigned
areas. Responsible for the overall direction, coordination, and
evaluation of these units. Carries out supervisory responsibilities
in accordance with the organization's policies and applicable laws.
Responsibilities include interviewing, hiring, and training Team
Members; planning, assigning, and directing work; appraising
performance; rewarding and disciplining Team Members; addressing
complaints and resolving problems. Responsible for planning
department goals and directing Team Members to achieve results.
2.Participates in the hiring process by interviewing potential Team
Members and selecting those that best meet staffing needs.
Participates in management training. Follows all Human Resources
policies. Ensures Team Members receive any required training or
attend mandatory meetings.
3.Prepares annual budget. Achieves budgeted revenues, controls
expenses and maximizes profitability within assigned areas.
Utilizes corporate approved computer programs to analyze forecasts,
cost and revenue reports. Makes decisions and takes action based on
that information to maximize profitability. Ensures quality and
portion control while minimizing waste or loss of supplies to
4.Ensures guests receive outstanding, consistent, exceptional
service by circulating through each area of responsibility. Seeks
opportunities to improve satisfaction and immediately handles any
guest concerns or complaints.
5.Monitors SOPs to ensure consistent exceptional service is
provided. Assists in developing and updating policies and
procedures. Participates in weekly meeting with Management Team to
ensure weekly goals, challenges, and service standards are met.
6.Follows all safety policies and procedures. Acts on reports of
potential safety issues or whenever observed and takes immediate
action to resolve in emergency situations. OSHA laws require the
use of Personal Protective Equipment (PPE) when performing work
duties that have the potential of risk to your health or safety.
Team Members will be trained in the proper use and care of assigned
PPE if applicable. The hotel provides the required PPE. Team Member
has responsibility to report defective, damaged or lost PPE or
equipment that does not fit properly to their Manager. Maintains
strict compliance with hotel's Hazardous Material (HAZMAT) program
and familiarizes self with current MSDS.
7.Reporting to work as scheduled (on time and on regular basis) is
an essential function of the job.
Qualifications (relevant experience, education and training):
1.High school diploma or general education degree (GED), or
equivalent combination of education and experience. Bachelor's
degree in Hospitality Management, Business Administration or
related field required.2.Five or more years of related and
progressive Front Office and Housekeeping experience with two years
as a Manager in similar setting. Strong knowledge of front office
3.Possess solid knowledge of Front Office, Guest Services and
Housekeeping operations, luxury hotel service standards, guest
relations and etiquette. Ability and experience in successfully
leading and coordinating staff in a high volume, time sensitive
environment. Requires ability to lead others in the department by
mentoring and providing training that results in staff that
meets/exceeds guest expectations and provides a high level of guest
4.Ability to develop and maintain effective operating and control
processes designed to attain maximum operating efficiency while
ensuring adherence to established operating criteria.
5.Completes required training as scheduled.
6.Ability to monitor labor as required by anticipating business
activity while ensuring positions are staffed when and as needed
and labor cost objectives are met.
7.Requires ability to serve needs of guests through verbal
face-to-face interactions. Contacts sometimes contain
confidential/sensitive information so requires ability to use
discretion. Must demonstrate positive attitude and professional
demeanor. Requires strong communication and interpersonal skills
and commitment to a high level of guest satisfaction.
8.Uses logic and reasoning to identify the strengths and weaknesses
of alternative solutions, conclusions or approaches to problems.
Requires attention to detail.
Special Skills & Abilities/Mental and Physical Demands:
While performing the duties of the job the Team Member frequently
uses fingers to enter data into computer or operate
telephone/office equipment. Works at a quick pace, maneuvering
between functions occurring simultaneously. The Team Member
occasionally grasps objects. The Team Member occasionally reaches
by extending hand(s) and arm(s) in any direction while performing
essential functions of the job. Repetitive motions are made while
entering data into computers. The Team Member regularly talks and
hears to answer phones and communicate with guests or staff. Exerts
up to 40 pounds of force occasionally, and/or up to 10 pounds of
force frequently, and/or a negligible amount of force constantly to
move objects. The Team Member is required to have close visual
acuity to view computer terminal, documents and financial
information. The Team Member is required to have visual acuity to
determine the accuracy, neatness, and thoroughness of reports and
data. The Team Member is subject to environmental conditions found
working both inside and outside. The Team Member is occasionally
subject to extreme heat, with temperatures above 100 degrees while
moving around the property while outside temperatures are high. The
Team Member is occasionally subject to loud noise (or music) when
working in or around the dining areas. The Team Member is subject
to hazards that include proximity to electrical current found in
office-related equipment. The Team Member is subject to hazards
that includes proximity to moving mechanical parts, and equipment
found in Housekeeping or Laundry areas and exposure to cleaning
chemicals. The Team Member is occasionally subject to atmospheric
condition such as fumes, odors, or dusts.
Pasea Hotel & Spa is an equal opportunity employer.
Keywords: Pasea Hotel & Spa, Huntington Beach , Director of Rooms, Executive , Huntington Beach, California
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