LMS Administrator - Learning Management Systems ( Cornerstone )

Company: BJ's Restaurants Jobvite
Location: Huntington Beach
Posted on: May 13, 2022

Job Description:

BJ's Restaurants, Inc. has an exciting opportunity for a Learning Management System (LMS) Administrator to join our team in Huntington Beach, CA. This position will assume and play a critical role in the LMS governance as well as be responsible for day-to-day LMS administration including maintenance, enhancements, technical support, and training. The LMS Administrator will also help manage, create and deliver training resources and help guides as needed as well as continuously troubleshooting all LMS issues and trends. Candidates must have: Proven-experience managing an enterprise-wide LMS with 20,000 plus users/learners. Cornerstone LMS experience highly preferred Ability to handle detail-oriented work while meeting schedules and deadlines (balance urgency and thoroughness) Responsibilities: Fully understands LMS capabilities with breadth and depth and provides ongoing maintenance of the LMS and all supporting tools, content, and technologies; Maintains security roles, user accounts, training assignments, groups, and all system notifications; Manages the testing and evaluation of new enhancements and tools that integrate with the LMS; keeps the team informed; manages release/patch calendar; Proactively seeks to understand how new updates could benefit future development and how changes to the platform may affect current processes; Creates systems and workflows to ensure that all course resources are properly set up and available; Develops, builds and maintains all elements related to LMS functionality, including but not limited to content integrations and creation, curriculum programs, and LMS structure; Provides help resources and training guides including instructional videos, how-to guides, and FAQs related to the usage of the LMS, instructional technology, and documents relevant data about each external learning tool in a central repository; Ensures training content is running properly at all times without interruption, quality degradation, and without experiencing any avoidable technical issues that could diminish the overall user experience; Collaborates with the Talent Development team to translate Operational rollouts and procedures into compelling and effective training material (video, e-learning courses, etc.); Uses technical writing skills to develop curricula and instructional materials including posters, documentation, manuals, job-aids, quick-reference guides, and other blended learning formats by following course naming guidelines, and content maintenance policies and schedules; Maintains and supports all e-learning assets on the LMS; Reviews all training material that have been deployed through the LMS on a regular basis; Provides frontline end-user troubleshooting, facilitates the escalation of LMS technical issues, monitors reoccurring issues, system/data or process gaps and proactively identify potential sources; Develops reports that are concise, intuitive, and actionable for organizational usage, completion, satisfaction, and other critical learning and content metrics; Other duties as assigned. Qualifications: Previous experience (2 years) in administering a Learning Management System; Cornerstone LMS experience preferred. Previous technical experience developing, deploying and supporting courses (Articulate/Articualte360/Storyline/SCORM Packages) preferred. Working knowledge of the Adobe Creative Suite (e.g., InDesign, Illustrator, Photoshop), as well as strong PowerPoint and MS Office Word skills; HTML highly desired. Ability to troubleshoot and resolve technical issues; quickly learn new applications, software and tools. Ability to work in an environment that requires you to balance multi projects and perform well under shifting deadlines to execute on schedule. Ability to communicate effectively with people at all levels of the organization and with different levels of technological understanding. Ability to problem-solve in the face of ambiguity, work autonomously, and multi-task. Able to excel in a collaborative environment, but also take ownership of projects. Approachable and solution-oriented when presented with challenges or issues. Excellent interpersonal, written and oral communication skills as well as a service-oriented philosophy. Experience working with team members remotely, using phone, email and online collaboration tools effectively. Strong verbal and written communication skills. Able to work a flexible schedule as business needs require. Prior experience in a restaurant setting is a plus Must be able to lift up to 40 pounds. Salary: Commensurate with experience Posting Expiry Date: To apply, please visit our website at www.bjsrestaurants.com/careers There is no relocation assistance provided for this position. Proof of eligibility to work in the U.S. required. Equal Opportunity Employer

Keywords: BJ's Restaurants Jobvite, Huntington Beach , LMS Administrator - Learning Management Systems ( Cornerstone ), Executive , Huntington Beach, California