Assistant Manager: Customer Experience Merchandising
Company: Cost Plus World Market
Location: Huntington Beach
Posted on: January 12, 2021
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Job Description:
In partnership with the Store Manager, provide leadership to
achieve or exceed sales and profitability goals. Consistently
exemplify, maintain, and foster the culture and values of World
Market. Drive a service and selling culture through effective
leadership routines and engagement behaviors. Maintain a branded
store experience through consistent visual execution, standards and
recovery. Hire, develop and retain a high performance team through
coaching, training and recognition.ESSENTIAL DUTIES &
RESPONSIBILITIESCustomer Experience:--- Address and quickly resolve
customer issues and/or concerns with appropriate partnership---
Utilize all company selling and training resources to educate team
on product knowledge, selling skills and business goals; validate
that all company tools are being fully leveraged to provide
exceptional Customer Experience on a consistent basis--- Validate
and ensure execution of all omnichannel initiatives, inclusive of
BOPUS, STS and AOS--- Validate and ensure execution of all customer
loyalty initiatives and activities, assess loyalty results and take
appropriate action to drive those results--- Assist Store Manager
with MyHR responsibilities; partner with Operations Manager to
ensure sales floor is properly staffed to support business needs---
Responsible for organizing, planning and execution of all signage
and graphics in partnership with entire management team--- Recruit,
interview and hire top talent that aligns with our company
values--- Ensure a consistent orientation and onboarding
experience--- Additional duties and responsibilities as assigned by
and in the absence of Store Manager Merchandising:--- Deployment
and management of company outreach initiatives, inclusive of
designers, decorators and caterers--- Utilize all company tools and
training resources to educate the team on product knowledge and
visual presentation skills; validate execution of visual
certification routines--- Manage Visual Publication Calendar*
(*Stores Under 4.5M Annual Sales Volume only)--- Assess and analyze
business trends at the department level, utilizing all available
reporting to problem solve sales results and take appropriate
action LEADERSHIP SKILLS / KNOWLEDGE--- Strong business acumen, and
the ability to analyze and use information to effectively and
efficiently execute daily priorities--- Sense of urgency, attention
to detail, creative problem solving and sound decision making
skills, effective delegation and validation--- Minimum of 2+ years
of relevant leadership experience in a fast-paced specialty retail
selling culture is preferred--- Ability to work a flexible
schedule, including nights and weekends depending upon the needs of
the business--- Ability to lift up to 40lbsIf you need reasonable
accommodations to complete the on-line application, please contact
the Human Resource Department:Phone: 1-844-MYHRSC1Email:
myHRSC@bedbath.comThis email address is only to request reasonable
accommodation for the application process due to a medical
condition. If you do not need a reasonable accommodation for such
reason, please use the apply button below to complete an
application and upload your resume. An Equal Opportunity EmployerIt
is the policy of Bed Bath & Beyond Inc. to recruit, hire, train,
promote, transfer and compensate our associates and provide all
other conditions of employment including Company sponsored events
without regard to race, color, creed, religion, national origin,
age, sex, gender identity, genetic information, marital status,
lawful alien status, sexual orientation, physical or mental
disability, citizenship status, veteran status, employment status
or any other basis prohibited by applicable law.
Keywords: Cost Plus World Market, Huntington Beach , Assistant Manager: Customer Experience Merchandising, Executive , Huntington Beach, California
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