Assistant Front Office Manager
Company: Kimpton Shorebreak Resort
Location: Huntington Beach
Posted on: August 5, 2022
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Job Description:
Job Snapshot Why We're Here
We believe heartfelt, human connections make people's lives better.
Especially the people who work here.
Our founder, Bill Kimpton rebelled against impersonal, generic
hospitality that makes people feel disconnected. He initiated a new
boutique hotel standard and environment where people could connect,
from the heart. That was the goal then, and it is still our purpose
today.
Your work here has meaning. You're here to improve the lives of
coworkers, guests, owners, communities, and together we make that
happen. It's what drives all that we do. Every day you can improve
lives in your own, unique way and you can expect the same in
return. It all starts with you.
How We're Different
Our San Francisco-born entrepreneurial spirit and zest for life
kick started this culture in 1981, and it shines through to this
day.
It all flows from you. The lively, rebellious, genuine you - with
your diverse background, talents, experiences, and plucky
personality - is fully welcome, and celebrated here. Because we
know that when people can be themselves at work, they shine.
That's what we seek out and celebrate. It's people of all kinds who
share a knack for creativity and self-leadership. People who don't
need to be told what to do to get things done. People who have an
innate passion for making others' lives better.
It adds up to a work environment that's a bit quirky, irreverent,
exciting, uncommon, empowering, and downright exceptional. Guests
feel it; you'll feel it too.
What You'll Do
Responsible for providing quality guest service within the
guidelines specified by hotel management. Assist in leading all
Front Office operations by setting and maintaining a high level of
guest service. Provide support for the line staff, scheduling, and
training of Front Office employees.
Some of your responsibilities include:
-Supervise all duties performed by the team.
-Create and post all employee schedules in a timely manner.
-Coach, counsel, and discipline employees when necessary, using
correct documentation and techniques.
-Ensure that all employees are posted at their stations on time,
and that they complete their essential duties before their
departure.
-Assist with all sick calls or tardiness by finding coverage,
report to work and stay until coverage can be found (including
night audit shifts).
-Train and monitor all service levels provided by employees to
guests and other fellow employees.
-Meet or exceed levels of service required by the Mystery Shopper
Survey.
-Maintain all operational supplies, make sure expenses and labor
costs are meeting budgeted requirements.
-Ensure all employees follow cash and credit handling
procedures.
-Accountable for the "guest ledger" and its proper daily
maintenance.
Keywords: Kimpton Shorebreak Resort, Huntington Beach , Assistant Front Office Manager, Administration, Clerical , Huntington Beach, California
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