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Night Audit Supervisor

Company: Pasea Hotel & Spa
Location: Huntington Beach
Posted on: November 17, 2021

Job Description:

Pas--a Hotel & Spais seeking an enthusiastic, resourceful, and dynamic hospitality individual to join our team as a Night Audit Supervisor!

Named one of the "Best New U.S. Coastal Hotels" by Cond-- Nast Traveler, the oceanfront Pas--a Hotel & Spa is a modern oasis with an unrivaled sense of clean, coastal style and comfort. Located in the heart of the vibrant and emerging Huntington Beach community and just steps from the city's iconic pier on USA Today's number one beach in California, Pas--a Hotel & Spa provides the perfect beach-goers escape. Discerning world travelers will be welcomed with spacious guest rooms and suites, almost all with ocean views, a celebrated signature restaurant featuring a wood-fired grill, a chic rooftop lounge with panoramic ocean views, an oceanfront pool experience with cabanas and poolside service, and a rejuvenating Balinese-inspired spa. Come join one of the most dynamic teams in Orange County.

Job Summary:

Responsible for assisting the Front Office Manager with the planning, organization, development and direction of the Front Office operations to operate at the highest service standards as they relate to efficiency, professionalism, accuracy, and customer service. Builds and manages teams effectively. Enters information into computer system, collects funds and runs necessary reports.

Essential Duties/Responsibilities:


-Provides guidance and leadership to Front Office Team Members (may include Guest Service and Registration, Room Inventory, PBX/communications, and Bell operations). Makes assignments and distributes workload; manages day-to-day workflow. May be assigned time-keeping authority. Provides training and coaches staff.
-Ensures Guest Services Agents consistently review expected arrivals in advance, check guests in/out of hotel according to procedures, ensure accurate guest billing, and make reservations outside of hours.
-Ensures Team Members in Room Inventory, PBX/communications, Bell, or other areas of responsibility are adhering to all established policies and practices. Ensures Team Members have current knowledge of hotel products, services, facilities, events, pricing and policies and knowledge of the local area and events.
-Resolves guest complaints within scope of authority; otherwise refers the matter to management. Effectively deals with internal and external customers, some of whom may require a high level of patience, tact and diplomacy to defuse anger. Collects accurate information and resolves conflicts. Keeps immediate manager promptly and fully informed of any problems, potential safety issues, unusual situations, missing items, or alleged theft so prompt corrective action may betaken. Communicates with other departments to fulfill guest needs. Notifies management of any problems resulting from guest complaints, intoxication or disruptive behavior.
-Follows all safety policies and procedures.
Job Requirements:

-High school diploma or general education degree (GED), or equivalent combination of education and experience.
-Normally requires two or more years related experience and/or training.
-Requires ability to lead others in the department by mentoring and providing training that results in staff that meets/exceeds guest expectations and provides a high level of guest satisfaction.
The ideal candidate will have:

-2-3 years of relatedexperience
-Excellent customer service/communication skills to work with guests of various social, cultural, economic and educational backgrounds for the purpose of resolving problems/complaints and providing a high level of guest satisfaction
Physical Requirements:

While performing the duties of this job, the employee is regularly required to walk, sit, use hands to reach with hands and arms, and stoop, kneel, or crouch. Must be able to lift/move and exert around 50 pounds of force occasionally, carry, push, and pull or otherwise move objects. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Finger dexterity is required to operate a computer keyboard, calculator and other office/IT equipment.

Pas--a Hotel & Spa is an equal opportunity employer M/F/V/D

(ref. 42207)

Keywords: Pasea Hotel & Spa, Huntington Beach , Night Audit Supervisor, Accounting, Auditing , Huntington Beach, California

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