Night Audit Supervisor
Company: Pasea Hotel & Spa
Location: Huntington Beach
Posted on: November 17, 2021
Pas--a Hotel & Spais seeking an enthusiastic, resourceful, and
dynamic hospitality individual to join our team as a Night Audit
Named one of the "Best New U.S. Coastal Hotels" by Cond-- Nast
Traveler, the oceanfront Pas--a Hotel & Spa is a modern oasis with
an unrivaled sense of clean, coastal style and comfort. Located in
the heart of the vibrant and emerging Huntington Beach community
and just steps from the city's iconic pier on USA Today's number
one beach in California, Pas--a Hotel & Spa provides the perfect
beach-goers escape. Discerning world travelers will be welcomed
with spacious guest rooms and suites, almost all with ocean views,
a celebrated signature restaurant featuring a wood-fired grill, a
chic rooftop lounge with panoramic ocean views, an oceanfront pool
experience with cabanas and poolside service, and a rejuvenating
Balinese-inspired spa. Come join one of the most dynamic teams in
Responsible for assisting the Front Office Manager with the
planning, organization, development and direction of the Front
Office operations to operate at the highest service standards as
they relate to efficiency, professionalism, accuracy, and customer
service. Builds and manages teams effectively. Enters information
into computer system, collects funds and runs necessary
-Provides guidance and leadership to Front Office Team Members (may
include Guest Service and Registration, Room Inventory,
PBX/communications, and Bell operations). Makes assignments and
distributes workload; manages day-to-day workflow. May be assigned
time-keeping authority. Provides training and coaches staff.
-Ensures Guest Services Agents consistently review expected
arrivals in advance, check guests in/out of hotel according to
procedures, ensure accurate guest billing, and make reservations
outside of hours.
-Ensures Team Members in Room Inventory, PBX/communications, Bell,
or other areas of responsibility are adhering to all established
policies and practices. Ensures Team Members have current knowledge
of hotel products, services, facilities, events, pricing and
policies and knowledge of the local area and events.
-Resolves guest complaints within scope of authority; otherwise
refers the matter to management. Effectively deals with internal
and external customers, some of whom may require a high level of
patience, tact and diplomacy to defuse anger. Collects accurate
information and resolves conflicts. Keeps immediate manager
promptly and fully informed of any problems, potential safety
issues, unusual situations, missing items, or alleged theft so
prompt corrective action may betaken. Communicates with other
departments to fulfill guest needs. Notifies management of any
problems resulting from guest complaints, intoxication or
-Follows all safety policies and procedures.
-High school diploma or general education degree (GED), or
equivalent combination of education and experience.
-Normally requires two or more years related experience and/or
-Requires ability to lead others in the department by mentoring and
providing training that results in staff that meets/exceeds guest
expectations and provides a high level of guest satisfaction.
The ideal candidate will have:
-2-3 years of relatedexperience
-Excellent customer service/communication skills to work with
guests of various social, cultural, economic and educational
backgrounds for the purpose of resolving problems/complaints and
providing a high level of guest satisfaction
While performing the duties of this job, the employee is regularly
required to walk, sit, use hands to reach with hands and arms, and
stoop, kneel, or crouch. Must be able to lift/move and exert around
50 pounds of force occasionally, carry, push, and pull or otherwise
move objects. Specific vision abilities required by this job
include close vision, color vision, and ability to adjust focus.
Finger dexterity is required to operate a computer keyboard,
calculator and other office/IT equipment.
Pas--a Hotel & Spa is an equal opportunity employer M/F/V/D
Keywords: Pasea Hotel & Spa, Huntington Beach , Night Audit Supervisor, Accounting, Auditing , Huntington Beach, California
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